Return Policy

NO REFUNDS.

NO EXCHANGES.

NO CANCELLATIONS.

The Hair Boutique does not cancel orders under any circumstance. You must ensure you are placing the order you absolutely need or you will have to wait until the initial order is delivered and returned to initiate the refund process. Our team immediately begins working on and processing your order the minute it comes in, so we simply cannot accommodate ANY cancellation requests. You must receive your order first, then request a refund.

IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.

IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.

IF YOU ENTER THE INCORRECT MAILING ADDRESS, YOU NEED TO PAY AN ADDITIONAL $10 TO COVER PROCESSING EXPENSES BEFORE YOUR ORDER IS SHIPPED OUT.

ANY ORDER RETURNED DUE TO THE CUSTOMER ADDING THE INCORRECT ADDRESS WILL NOT BE REFUNDED OR MAILED BACK OUT WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COSTS.

WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW.

WE DO NOT ACCEPT ANY REFUNDS ON BUNDLES, WIGS, CUSTOM WIGS (THIS INCLUDES EXTRA DENSITY AND UNITS WITH BLEACHED KNOTS OR CUSTOM COLORS), CUSTOM ORDERS (THIS INCLUDES ALL BUNDLES), OR ANY OF OUR SERVICES OR MEMBERSHIPS. ALL OF THESE PURCHASES ARE FINAL AND NON-REFUNDABLE.

WHEN SHIPPING BACK YOUR ITEM PLEASE INCLUDE YOUR ORDER NUMBER AND THE DETAILS OF THE EXCHANGE.

WE STRONGLY RECOMMEND YOU INCLUDE INSURANCE IN CASE OF ANY CARRIER ISSUES.

WE UNDERSTAND THAT WE CAN'T PLEASE EVERYONE AND NOT EVERYONE WILL BE HAPPY WITH THE SERVICE WE PROVIDE, HOWEVER WE TRULY TRY OUR BEST WITH EVERY SINGLE CUSTOMER AND WANT TO ENSURE EVERYONE RECEIVES THE BEST SERVICE POSSIBLE.

HOWEVER, WE DO NOT TOLERATE ANY HARASSMENT, ABUSE, SLANDER OR LIBEL - AND ANY SUCH INSTANCES WILL IMMEDIATELY RESULT IN AN INDEFINITE HOLD ON ALL CURRENT AND FUTURE ORDERS AND POSSIBLE LEGAL CONSEQUENCES.

FRAUD & BANK DISPUTES

IF YOU DECIDE TO DISPUTE ANY ORDER YOU'VE PLACE WITH US THROUGH YOUR BANK AND COMMIT BANK FRAUD AFTER WE HAVE CONFIRMED OR SHIPPED YOUR ORDER, WE WILL PRESS CHARGES TO THE FULLEST EXTENT OF THE LAW.

PLEASE NOTE: FEDERAL LAW STATES YOU CANNOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED. WE ADHERE TO STRICT POLICIES IN REGARDS TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE ITEM IS REMOVED FROM THE BUNDLE OR USED IN ANY VISIBLE MANNER, OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED. THE HAIR MUST REMAIN IN THE BUNDLE AND NOT BE UNTIED AT THE TOP. THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND TAGGED. RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE AN EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.

ANY USED HAIR THAT WE RECEIVE WILL BE IMMEDIATELY DISCARDED AND WILL NOT BE HANDLED OR RETURNED BY OUR TEAM.

FOR MORE INFORMATION, PLEASE EMAIL US!